Patient-Centered Communication (PCC) is considered essential for high-quality care and is positively associated with uptake of beneficial health behaviors. This study aims to identify the relationships between PCC and patient use of online portals — secure websites through which they can access their electronic health records, schedule doctor appointments, order prescription refills, and communicate with providers. The paper also sought to determine if PCC moderates the known disparities in portal use by race and ethnicity. Findings show that while PCC is associated with portal use, it does not moderate racial disparities in portal use. This study contributes to our understanding of barriers to patient portal use as well as possible avenues for developing effective interventions to overcome such barriers.
You can learn more about this work here! Interested in learning more about SPLICE research? Check out our other publications.
Anthony, Denise, Celeste Campos-Castillo, and Akira Nishii. “Patient-Centered Communication, Disparities, and Patient Portals in the US, 2017-2022,” January 2024, 30 (January 9, 2024): 19–25. https://www.ajmc.com/view/patient-centered-communication-disparities-and-patient-portals-in-the-us-2017-2022.
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